These Terms and Conditions apply to all purchases from our website. Please read them carefully before placing an order.

The website is owned wholly by GWC Ironmongery Ltd, whose main office is situated at The Old Brickyard, Pontrilas, Herefordshire , HR2 0DJ .


  • Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT.
  • You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.
  • Prices remain in force until we publish new prices on our website.
  • Delivery charges may apply and are displayed during the order process.
  • Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it.
  • If we are unable to contact you we will treat the order as being cancelled.
  • If the order is cancelled, we will refund any money, which we have taken from you.
  • We reserve the right to change our prices.

Acceptance of your order

We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. Once the payment has been recieved order cancellation will result in a 10% cancellation charge.

You will receive an email from us confirming that we have received your order. Please check the email confirmation carefully and notify us immediately if there are any errors.

On receipt of delivery from Architectural Ironmongery you must check each individual package for any signs of damage. We endeavor to dispatch goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.

If any of your parcels are damaged in any way and you are not happy with the condition of your delivery please sign the couriers forms as ‘Damaged on arrival’ and refuse to accept said parcel/parcels. The items will be returned to the sender where they will be checked for damage and a replacement item will be sent out at the next available time. If the delivery note is signed without the comment ‘Damaged on arrival’ the seller and or courier cannot be held responsible for damage caused during transit and no claim can be made.

Returns Policy (Business to Business)

  • All requests for returns must be made in writing (by post to the address below or by email to and a returns number will be allocated to the Buyer.  Any such requests should be made within 7 days of purchase/receipt of goods (whichever is longer), in exchange for a full refund, with no penalty.
  • In case of returns or cancellation, if the goods have already been dispatched and the goods are not faulty then the return delivery costs will be bourn by you the customer. However, if there is a fault, the return delivery costs will be bourn by ourselves, Architectural Ironmongery.
  • If you wish to return goods after 7 days you may do so subject to our discretion, however in this case an additional restocking fee of 25% of the value of the goods will be chargeable.
  • The goods must be in a re-saleable condition and must be authorized by us. If packing is not complete no credit will be given.
  • You must provide us with the original invoice, dispatch note or other proof of purchase.
  • To return a product under this Returns Policy please call our Customer Services Team on: 01981 241900
  • We will not accept items back after 2 months from date of purchase under any circumstances.

Returns Policy (General)

  • On cancellation of your order, for whatever reason, the Buyer must return the goods to the Seller at the Buyer’s cost.  Where the goods are deemed to be faulty, incorrect delivery or because of unsuitable substitution by the Seller, the Seller will meet the costs of return and the Seller can nominate its own carrier.
  • All requests for returns must be made in writing (by post to the address below or by email to and a returns number will be allocated to the Buyer. Goods must be returned within 7 working days of receipt.
  • Please note, following receipt and inspection, if the products are deemed ‘not suitable’ for your purpose the Buyer is under a legal duty not to use the products and to take care of them. The goods must be returned to the Seller in the condition they were received with the original undamaged packaging and paperwork.
  • The Seller will refund the full amount of the order, including delivery costs, as soon as possible after receiving a cancellation notice and within 30 days at the latest.
  • When goods are returned to the Seller in a condition which indicates that they have been used or attempted to be installed after the Buyer has had a reasonable chance to inspect them, the Seller will consider the Buyer to be in breach of their legal duty to take reasonable care of the goods and reserves the right to recover appropriate sums from the Buyer.
  • If all the above criteria are met by the Buyer during the 30 day period there would be no administration costs or restocking charges applied to the Buyer.
  • We will not accept items back after 2 months from date of purchase under any circumstances.
  • To return a product under this Returns Policy please call our Customer Services Team on: 01981 241900


All products are stocked to a high level. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Security Procedures

All purchases made through this site take place on a World Pay certified secure server. All your details are stored on a secure server and are not revealed to any third parties. Our full Privacy Policy is given here.

Architectural Ironmongery’s Privacy Policy

This privacy statement covers the website, owned wholly by Architectural Ironmongery whose main office is situated at: The Old Brickyard, Pontrilas, Herefordshire, HR2 0DJ.

We are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: – to process your order – to provide you with the best possible service.

The type of information we collect about you includes: – your name – your address – phone number – email – financial information (credit card type, number and expiry date). We will never collect sensitive information about you without your explicit consent. We use a payment Service Provider (World Pay) and credit card processing company (Streamline) to bill customers for goods and services.

These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. The personal information that we hold will be held securely in accordance with our internal security policy and in compliance with British law. A cookie is required to track any shopping basket items.

Once users close the browser, the cookie simply terminates, after which no information is held on the user’s computer relating to the order. If you have any questions/comments about privacy, you should contact us. 

Limitation of Liability/Disclaimer

Any advice or information given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

Every effort has been made to ensure that this website is free from any computer viruses or similar. However Architectural Ironmongery or their agents cannot be held responsible for any damage or loss incurred by using this website. In the event of a claim for liability, we will refer you to our suppliers who are wholly responsible for product liability.

In no event will Architectural Ironmongery, their employees, contractors, suppliers, agents, affiliates, website designers or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.

Product Liability

No liability will be accepted for products where they have been engraved or altered by a third party.


If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

No Variation or Representation

Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.

Third Party Rights

We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

Governing Law and Jurisdiction

Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.

Complaints and Liability

All complaints should be addressed to: Architectural Ironmongery, The Old Brickyard, Pontrilas, Herefordshire, HR2 0DJ

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you. If you do not receive products ordered you should notify us within 28 days of the date of your order.

We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance. Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

GWC Ironmongery Ltd

Company registration number: 13107153

Shop & correspondence address: The Old Brickyard, Pontrilas, Herefordshire, HR2 0DJ

Registered office address: West Wing Llwyn Du Court, Llwyn Du, Abergavenny, Wales, NP7 7HG